FAQ

Frequently Asked Questions

Shipping

How long does shipping take?

We ship using NZ Post parcels. Once your order leaves us, delivery usually takes 1–3 working days depending on your location.

How quickly are orders sent out?

We aim to have orders packed and sent within 2 working days.

Please note some handmade and 3D printed items may require extra production time before shipping.

Returns & Refunds

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with photos of the damage so we can help.

Eligible damaged items may receive:

a replacement

store credit

or a refund depending on the situation

Do you offer refunds on 3D printed items?

Some 3D printed items are delicate and designed more as novelty/display items rather than heavy-use toys.

Because of this:

we do not offer refunds for articulated or fragile 3D prints broken through rough handling or misuse

however, if an item arrives damaged, we’ll always do our best to help resolve it

In some situations, a replacement may be offered instead of a refund.

Live Sale Deposits

Are live sale deposits refundable?

Live deposits are only refundable if no claims are made during the live sale.

Once claims have been made using your deposit, the deposit becomes non-refundable.

Payment Options

We currently accept:

Card Payments

Bank Transfer

Afterpay

If you ever have questions, please feel free to contact us — we’re always happy to help 💖